Last updated on 26.02.2025
You can find everything you need to know about us, Conturae Ltd, and our products on our website before you order. We also confirm the key information to you in writing after you order, either by email, in your online account or on paper.
For example, business customers can't cancel their orders, they have different rights where there is a problem with a product and we don't compensate them in the same way for losses caused by us or our products. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.
If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
We contact you to confirm we've received your order and then we contact you again to confirm we've accepted it.
Sometimes we reject orders, for example, because a copywriter contractor with suitable experience is unexpectedly unavailable, because you are located in a country from which we cannot accept orders, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
However, for some products we take payment at regular intervals, as explained to you during the order process. If your product is goods (rather than digital content or services), you will own it once we have received payment in full.
If you are a business customer all amounts due under this agreement (from you to us or from us to you) shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Support Team (by emailing support@conturae.com) to end the contract and receive a refund for any products you have paid for in advance, but not received, less reasonable costs we have already incurred.
Because we're providing the copywriting work product to bespoke “Customer Content Requests” (which means the requests for copywriting services made by you to us) that you provide, you're responsible for making sure those copywriting Customer Content Requests are correct and adequately comprehensive. Find information and tips on how to prepare copywriting Customer Content Requests on our website or contact our Support Team by emailing support@conturae.com.
12.1. The so called ‘currency’ that we use on our website and application is in packages of Conturae “Words” (which are a personal right created by contract which cannot be tangibly held but which can be actioned into a tangible written product). You purchase packages of words, including by a monthly subscription. The words are then credited to your Conturae account.
12.2. You then have 12 months from the day that the words are credited to your account to use them by submitting a Customer Content Request. This allows you to ‘expend’ Conturae Words; including on written content or on surcharges for more experienced writers (‘Pro’ or ‘Expert’ writers).
12.3. The price payable (in £’s) for a package of words will vary from time to time. You will pay the price payable at the time that you purchase the words and will be unaffected by any price changes to that package of words until the package of words expires.
13.1. The Intellectual Property Rights in the Copywriting Content shall, on acceptance by the Customer of the Content as being satisfactory, vest in the Customer. Conturae assigns (by way of present and, where appropriate, future assignment) all such Intellectual Property Rights with full title guarantee to the Customer.
13.2. In this agreement the term “Intellectual Property Rights” means all patents, utility models, rights to inventions, copyright and neighbouring and related rights, trade marks and service marks, business names and rights in domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection that subsist or will subsist now or in the future in any part of the world.
14.1. Your legal right to change your mind. For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.
14.2. Our goodwill guarantee for consumers. In addition, we, Conturae Ltd, offer our UK consumer customers a goodwill guarantee for most products bought online, which is more generous than your legal rights in the ways set out below. This goodwill guarantee does not affect your legal rights if there is something wrong with your product (for more on those rights see. You have rights if there is something wrong with your product).
| Your legal rights | How our goodwill guarantee is more generous |
| 14 days to change your mind | Same |
| You pay costs of return | Same |
| Satisfaction guarantee (which applied to all customers) – if you are not 100% happy with the copywriting content received and are not happy with the final product, or the first two revisions, we will credit your Conturae account with the same number of words used; up to a maximum of 3,000 words. In return, any copy-write in respect of the work product will always remain with Conturae and therefore you cannot use that work product yourself. This Satisfaction Guarantee applied for a period of up to 7 days from the date that you receive the final product, or a revised final product. |
14.3. When you can't change your mind. You can't change your mind about an order for:
14.4. The deadline for changing your mind. If you change your mind about a product, you must let us know no later than 14 days after:
14.5. How to let us know. To let us know you want to change your mind, contact our Support Team by by emailing support@conturae.com or by using the support function on our website, www.conturae.com
14.6. You have to pay for services you received before you change your mind. If you bought a service (such as copywriting services) we don't refund you for the time you were receiving it before you told us you'd changed your mind.
14.7. When and how we refund you. If your product is a service, digital content or goods that haven't been delivered or that we're collecting from you, we refund you as soon as possible and within 14 days of you telling us you've changed your mind. If your product is goods that you're sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you've sent them to us). We refund you by the method you used for payment. We don't charge a fee for the refund.
We tell you when and how you can end an on-going contract with us (for example, for regular services or a subscription to digital content or goods) during the order process and we confirm this information to you in writing after we've accepted your order. If you have any questions, please contact our Support Team: support@conturae.com.
16.1. Your rights and remedies if you are a consumer. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that you have several options for resolving disputes with us.
Summary of your key legal rights
If your product is digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
If your product is services, for example copywriting services, the Consumer Rights Act 2015 says:
17.1. Changes we can always make. We can always change a product and the terms:
17.2. Changes we can only make if we give you notice and an option to terminate. We can also make other types of change to the product or these terms, but if we do so we'll notify you and you can then contact our Support Team (support@conturae.com) to end the contract before the change takes effect and receive a refund for any products you've paid for in advance, but won't receive.
18.1. We can suspend the supply of a product. We do this to:
make changes to the product (see We can change products and these terms).
18.2. We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the product we adjust the price so you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, for more than 30 days you can contact our Support Team (support@conturae.com) to end the contract and we'll refund any sums you've paid in advance for products you won't receive.
We can stop providing a product, such as an ongoing service or a subscription for digital content or goods. We let you know at least 30 days in advance and we refund any sums you've paid in advance for products which won't be provided.
We can end our contract with you for a product and claim any compensation due to us if you don't, within a reasonable time of us asking for it, provide us with information or cooperation that we need to provide the product.
21.1. Our liability to consumers. We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
A business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited, as described in Our liability to businesses.
21.2. Our liability to businesses. If you're a business, then, except in respect of the losses described in Losses we never limit or exclude:
21.3. Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:
21.4. No implied terms about goods. Except to the extent expressly stated in Your rights if you are a business, we exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.
How we use any personal data you give us is set out in our Privacy Notice: https://www.conturae.com/legal/privacy-policy.
23.1. Our complaints policy. Our Support Team: support@conturae.com will do their best to resolve any problems you have with us or our products.
23.2. Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to an ADR scheme of your choice. A list of ADR approved bodies can be found by visiting https://www.tradingstandards.uk/consumer-help/adr-approved-bodies . If you're not satisfied with the outcome you can still go to court.
23.3. You can go to court. These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.
24.1. We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and if you are a consumer we'll ensure that the transfer won't affect your rights under the contract.
24.2. You can only transfer your contract with us to someone else if we agree to this. We can require the new owner to prove you transferred the product to them. If you're a business you need our agreement to transfer your contract with us and it's entirely up to us whether we give it.
24.3. Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
24.4. If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
24.5. Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.